Privacy Notice



Your privacy is important to us. We have a data protection policy in place in which we commit to taking care of personal information.

To deliver our services, we need to collect, use, store, share and dispose of personal information. This is known as data processing.


Privacy notice

When we collect personal information from you, we must tell you why we need it, what we will do with it and how long we will keep it. This is called a privacy notice.

The information on this page is our privacy notice to explain how we process your personal information. We are currently working on more privacy notices in each of our service areas, which will be published as soon as possible.


Who controls my personal information?

Boston Borough Council is the data controller. We determine how your personal information will be processed and have to comply with data protection law. We are registered with the Information Commissioner as a data controller.  In some cases we are data controllers in common with other organisations  such as Lincolnshire County Council. Our Electoral Services has a different data controller – the Returning Officer.

As part of the strategic alliance between Boston Borough and East Lindsey District Councils your information may be processed by teams from either Council in order to provide the most effective service to you. For any queries about your personal data please contact the relevant data protection officer for the area in which you live or

What personal information do you collect and how do you collect it?

We collect personal information about you in many ways. In most cases, we will collect it directly from you. That may be in person, by telephone, on a paper or online form, by email or letter, or on CCTV. There will be cases when we receive information about you from someone else, or from one of our partners.

We collect different categories of personal information, depending on the service we provide to you. In most cases, we will need your name and contact details. Our service-specific privacy notices give further detail on what kind of information is collected about you.

When we collect information from you, we will ensure we comply with the data protection principles:

  • We will only collect information that we need.
  • We won’t keep your information for longer than we need it.
  • We will tell you why we need your information and what we will do with it.
  • We will keep your personal information secure.
  • We will keep your information up-to-date.
  • We will not use the information for a different purpose than the one we told you about (unless we have to do so by law).


Why do you process information about me?

We need to process personal information about you to enable us provide services and meet our legal obligations, such as collecting Council Tax, paying benefits and grants, and dealing with planning and licensing applications.

It will sometimes be necessary to process personal information to protect individuals from harm or injury, to prevent and detect crime, to comply with legal orders and duties, and to provide information in accordance with a person’s rights.

We may need to keep your personal information within the Council’s records for evidential and historical reasons, or use it for research and statistical purposes.

We will only process your personal information when there is a lawful reason to do so:

  • It is required by law.
  • It is necessary to provide a Council service.
  • It is necessary as part of a contract.
  • It is necessary to protect someone’s life.
  • We have a legitimate interest to do so.
  • You have given us permission to do so.


Who do you share my information with?

To provide you with efficient services, we will sometimes share your personal information between teams within the Council, and with external partners and agencies involved in delivering services on our behalf, or alongside us. We may also provide personal information to third parties, but only where it is necessary to comply with the law or where it is allowed by data protection law.

We have a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations where we are required to do so for the purposes of the prevention or detection of crime.

By way of example, we may share your information with:

  • NHS Lincolnshire
  • Lincolnshire Police
  • Department for Work and Pensions
  • HMRC
  • Voluntary organisations and care providers


Our service-specific privacy notices give further information about the organisations with whom we may share personal information.

We will only share information with partners or contractors who agree to protect your information. Their duties will be set out in contracts or information sharing agreements.


Do you transfer my information outside the UK?

Your information will normally be stored and processed in premises in the Council area or on servers based in the UK. While it may sometimes be necessary to transfer personal information overseas, any transfers will be in compliance with data protection law.  Infromation available on our website, such as media or publciations which may have your personal information in may be accessible from outside the UK.


How long do you keep hold of my information?

We will not keep your information for any longer than it is needed, and will dispose of paper and electronic information in a secure way. The length of time we need to keep information will depend on the purpose for which it is collected. Our service-specific privacy notices give further information on how long we keep your information.


What are my rights in relation to my information?

You have the following rights:

  • To know how your information is used, in a clear and easy to understand way.
  • To see any information held about you by making a subject access request.
  • To withdraw consent at any time, in the limited situations where the legal basis for processing is consent.
  • To data portability, in certain cases where the legal basis for processing is (i) consent or (ii) performance of a contract.
  • To request rectification or erasure of your information, where data protection law allows this.
  • To object to the processing of your information, where we do not have a lawful reason to process.


In some cases the Council is using information to meet a lawful obligation placed upon the Council by a series of Laws.  In this case the Council may need to withhold some of the ‘subject’s rights’


How do I contact the Council’s data protection officer?

The Council has appointed a data protection officer to make sure it is complying with data protection law. You can contact the data protection officer at:

Data Protection Officer
Municipal Buildings
West Street
PE21 8QR


Do I have a right to complain about the way information has been used?

If you have a concern about the way we are collecting or using your personal data, please let us know and we will try to resolve this. If you are still concerned, you can contact the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane

0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number


Our Data Processor is Public Sector Partnership Services Ltd (formerly Compass Point Business Service (East Coast) Ltd) who process data on our behalf in relation to Revenues and Benefits, Finance, Human Resources, Information Technology and Customer Service under a contract.

You can access details about Privacy (opens new window)  on their website.

Privacy Notice – Chatbot

  1. Why do we collect and keep your personal information?

The information collected from you by the chatbot may include:

 A unique web customer identifier code

 Your first and last names

 Location and postcode

 Email address

 The topics in which you have expressed interest during the conversation with the chatbot

 The timestamp of your interactions and your acceptance of these terms and conditions

Additionally this may include, your conversation history e.g. any manually inputted text and responses to questions from the chatbot, feedback ratings and comments you have made in the chat.

The Processing of your data is:

 For the purposes of public task by the Local Authority


  1. How Information about you is used.

Based on your submission – this information will be used by BOSTON BOROUGH COUNCIL for the purpose of providing the most relevant experience for you. We will remember your selections in order to tailor answers, remember your preferences to send you appropriate reminders and provide location-specific resources. The Council treats the information collected from the chatbot as general correspondence between you and the Council.

This information will be stored on our chatbot application. BOSTON BOROUGH COUNCIL will not share your information with anyone who is not directly connected with the chatbot.


  1. How long do we keep hold of your information?

Once you have ended the chatbot session, the information will be held for one month then deleted, and BOSTON BOROUGH COUNCIL will have no further access.

Your conversation history will be held on the chatbot application for six months and then stored anonymously for 3 years to help train the chatbot.

If you request the right to Erasure – We will delete all the data that has been recorded during your conversations with the chatbot from BOSTON BOROUGH COUNCIL databases and we will inform you when the request has been processed.

Please note: When you request the deletion of data held about you, BOSTON BOROUGH COUNCIL will remove your user profile, preferences and history from its databases.


  1. Access to my personal information?

You can find out if we hold any personal information by making a subject access request under the Data Protection Act 2018. To make a request for any personal information we may hold, please contact:

Data Protection Officer

Municipal Buildings

West Street

Boston Borough Council PE21 8QR


  1. Your Rights.

Under the Data Protection Act 2018 , you have rights as an individual which you can exercise in relation to the information we hold about you, not all rights will apply it will depend on the legal basis for processing your data.

 The right to be Informed – Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR

 The right of Access – you are entitled to request access to and a copy of, information we hold about you

 The right to Rectification – you have the right to ask to have your information corrected.

 The right to Erasure – this is not an absolute right and will depend on the reason for processing your personal information

 The right to Data Portability – This only applies to data processing that is carried out by automated means

 The right to Restrict processing may apply – you may request that we stop processing your personal data however, this may delay or prevent us delivering a service to you. We will seek to comply with your request but may be required to hold or process information to comply with our legal duties.

 The right to Object – this is not an absolute right and will depend on the reason for processing your personal information.


  1. Complaints or Queries.

Boston Borough Council takes information security seriously and adheres to the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this diligently.  We encourage people to bring to our attention if they believe that our collection or use of information is unfair, misleading or inappropriate.

This privacy notice does not provide exhaustive detail of all aspects of our collection and use of personal information. However we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below:

Data Protection Officer
Municipal Buildings
West Street
Boston Borough Council
PE21 8QR


If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office as the statutory body which oversees data protection law:

Information Commissioner’s Office
Wycliffe House
Water Lane

Email case

Telephone No: 0303 123 1113


  1. Changes to this privacy notice.

We keep our privacy notice under regular review.


Our Data Processor is Public Sector Partnership Services Ltd (formerly Compass Point Business Service (East Coast) Ltd) who process data on our behalf in relation to Revenues and Benefits, Finance, Human Resources, Information Technology and Customer Service under a contract.

You can access details about Privacy (opens new window)  on their website.