Top Tips to redeem PayPoint vouchers

  • You can find your nearest PayPoint at
  • Vouchers should be presented to staff as either the e-mail of text message, codes handed to staff on pieces of paper do not provided the details the need to process
  • If you have any problems redeeming your vouchers call the PayPoint helpline on 0330 400 0002 (local rate number)
  • If it is an ‘energy credit voucher’ for pre-payment meter please make sure you have your gas card, electricity key or Smart Meter card with you
  • If your voucher states that you need to provide identification, please make sure you take it with you. Accepted identification includes a driving licence, bank statement or utility bill
  • You cannot redeem your vouchers at Payzone outlets
  • Your voucher will expire on the date shown and can only be used once
  • PayPoint is a free to use service and you should not be asked to pay a fee or be asked to purchase any goods from the store as a condition of using the service. Any issues of this sort should be reported to PayPoint at